Things about me:

I go by Alicia or Alice. I’m a UX professional with a background in customer service, management, and development. I'm into video games, art, and working collaboratively to solve problems.

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Testimonials

Alicia played a pivotal role in our Metaverse World projects, bringing a deep understanding of user behavior, complex interactions, and expansive digital environments. Her skills shine in across small and large-scale work, from local artist websites to projects with industry giants like Meta — translating a client's needs into tangible solutions. Her research-driven approach ensured that our digital solutions were both innovative and user-centric. She hits the ground running and is highly collaborative, organized, and a natural leader. A gem in the world of tech and user-centered design.
‍-Hessvacio Hassan, MiBKG Director & Founder
I cannot recommend Alicia enough. She is thoughtful, curious, and easy to work with — an integral part of our team who advocated for both the user and for quality research. Even through long hours, she showed up with a positive approach and ambitious goals, making it easy to get things done.-Liz Hamm, UX Designer
Alicia leads with empathy and a customer-first mindset. She supported my team's user interview sessions and gave invaluable perspective — every time I needed peer feedback through a customer lens, I knew I could count on her. We even co-founded an internal job-shadowing program. She's a true culture powerhouse who brings out the best in everyone around her.-Jess Phoa, Postscript Sr. Product Designer ‍
Alicia embodies a customer-first mindset and unwavering dedication to create exceptional user experiences. Her ability to empathize and translate feedback into actionable insights was nothing short of impressive. She went above and beyond with executives and client-side leaders to ensure each interaction left a lasting positive impression. Her ability to deeply understand and mindfully address customers’ motivations is a tremendous asset in creating products and services that resonate and delight.-Nicolette Oñate, Chartbeat Sr. Marketing Designer
I’ve had the pleasure of working alongside Alicia for many years on several projects with Made in Brooklyn Games. More recently, we worked closely on the development of a website for Xantara, my webcomic. Alicia played an instrumental role in taking a vague vision and turning it into a functional and visually stunning website. Beyond her technical skills, Alicia is a genuinely kind and hardworking individual. She consistently went above and beyond, always striving to create amazing user-friendly experiences. Her clear communication and work ethic made her an invaluable team member. Alicia’s unique combination of design and development expertise, along with her user-first and product mindset, will undoubtedly be an asset to any team.-Olga Andreyeva, Illustrator and Designer

My background

My degree is in Linguistics, Psychology, and Music. After graduating I spent time teaching, training, working alongside individuals at all levels in tech (from prospective clients to developers and stakeholders).

My unique experiences have made me a phenomenal verbal, written, and interpersonal communicator, collaborator, exceptional manager, and life-longer learner.

UX Research
Product Design
Storytelling
Coding
Figma
Sketch
Confluence
Jira

Additional things I've done

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